Opening the secret box is part of the experience of buying a Secret Wood ring! The box doesn't open like a traditional box as you may have guessed. Grip the edges of the box and pull the two sides apart in opposite directions. No need to apply much strength to it as the extra force applied makes it harder to open!
Please contact us if you continue to have issues.
Can I make a custom ring design?
At this time we are unable to create any custom ring orders. Please check out our current ring collection to find a style you love!
How are Secret Wood rings made?
All our rings are handmade by our craftsmen using different wood and
jewellery resin. Some styles feature additional material such as blossoms and gold leaf. Every ring is unique and one of a kind and showcase an enchanting secret world.
What kind of silver do you use?
We use a durable 930 sterling silver in all our silver jewellery. This material is an extremely durable alloyed metal. Our sterling silver contains no traces of nickel or lead.
This material is often a great option for people with metal sensitivities!
How fragile are the rings?
Like any piece of jewellery, a certain amount of care is required to extend its life span. Ordering the right size, and taking good care of the ring (avoid extended contact with moisture) will help keep your Secret Wood ring lasting long.
What is the warranty?
Our return policy is 30 days from the moment you receive your ring. If something happens to your Secret Wood ring, please contact us at email@example.com. Keeping you happy makes us happy.
How long does it take to receive an order once it's placed?
Our rings take approximately 4-5 weeks in production. Silver rings take approximately 5-6 weeks in production. Please plan accordingly. Once the ring is ready and sent, delivery time depends on the country from which the ring is ordered, and the type of courier service selected.
Do you ship worldwide? How much does shipping cost?
Yes, we ship worldwide to all countries!
International shipping with tracking number (DHL Express) - $30 USD
USA shipping with tracking number (DHL Express) - $20 USD
Canada shipping with tracking number - $12 USD
Import duty and tax fees may apply in your country. Please take a moment to visit the page of our courier for more information.
What if I don't like my ring?
You probably won't like your ring… you’ll love it! We make sure to send a picture of your ring before we ship it. This is done to ensure you are 100% happy with your purchase.
How do I know my ring size?
Please refer to our sizing chart to find your correct ring size. To get the most accurate fit, please visit your local jewellers and get sized in American ring standard sizing.
What if my ring doesn’t fit?
If your ring doesn’t fit, we'll gladly help you out! We offer a complimentary resize. With a resize we create a brand new ring in the correct size.
If you require further resizing, a resize fee of $30 USD plus shipping will be applied.
At this time, we only offer rings for sale. Please keep checking our website and follow us on Facebook and Instagram for updates on new products offered! You can also subscribe to our newsletter.
How soon will I hear from Secret Wood?
Our office operates from Monday to Friday, 9am to 5pm. If you contact us on a Friday, it is likely you won't hear back from us until the following Monday. Don't worry, we'll get back to you as quickly as possible!
Any another question? Get in touch with us through our Contact page!